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ITIL-4-BRM Test Online, Valid Braindumps ITIL-4-BRM Ebook
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Peoplecert ITIL 4 Specialist: Business Relationship Management Sample Questions (Q31-Q36):
NEW QUESTION # 31
What technique is MOST appropriate to help a business relationship manager understand how a customer affects the business relationship journey?
- A. Stakeholder analysis and mapping
- B. Gemba walk
- C. Business relationship models
- D. Voice of customer
Answer: A
Explanation:
Stakeholder analysis and mapping helps the BRM identify and understand a customer's influence, interests, and impact on each stage of the relationship journey.
NEW QUESTION # 32
Which question should be considered during the 'Identify stakeholders and relationship model' activity of the 'Managing business relationship journeys' process?
- A. Who is responsible for managing the relationship?
- B. What are the events to monitor and process?
- C. What is the role of BRM in each value stream?
- D. Is escalation required?
Answer: A
Explanation:
Determining "Who is responsible for managing the relationship?" is central to identifying stakeholders and selecting the appropriate relationship model.
NEW QUESTION # 33
What is the LOWEST level at which capability criteria related to practice automation is typically defined?
- A. Level 1
- B. Level 3
- C. Level 4
- D. Level 5
Answer: C
Explanation:
In maturity models, automation of practice activities is typically introduced at Capability Level 4, where processes are quantitatively managed and supported by automated tooling.
NEW QUESTION # 34
Which of the following describes a value stream?
- A. A model that defines the key aspects of a relationship journey for a set of business stakeholders
- B. An operating model which defines the main activities required to respond to demand and facilitate value realization
- C. A set of steps undertaken to create and deliver products and services
- D. Asset of organizational resources designed for performing work or accomplishing an objective
Answer: C
Explanation:
A value stream is defined as the series of steps an organization undertakes to create and deliver products or services, transforming demand into value.
NEW QUESTION # 35
Identify the missing word(s) in the following sentence.
A key challenge of the business relationship management practice is a lack of understanding of the operating models of the [?].
- A. Key stakeholders
- B. Service consumer
- C. IT service provider
- D. External regulators
Answer: B
Explanation:
A core challenge for Business Relationship Management is that the practice often lacks insight into the operating models of the service consumer, which hampers its ability to align services with consumer needs.
NEW QUESTION # 36
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