Latest Peoplecert ITIL-4-Specialist-Monitor-Support-Fulfil Dumps Questions, New ITIL-4-Specialist-Monitor-Support-Fulfil Test Registration

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Peoplecert ITIL-4-Specialist-Monitor-Support-Fulfil Exam Syllabus Topics:

Topic	Details
Topic 1	Monitor and Event Management: This section of the exam assesses the competencies of IT operations managers and service desk staff, focusing on the fundamentals and applications of IT service monitoring and event handling. It examines the implementation of robust monitoring systems.
Topic 2	Incident Management: This section of the exam gauges the proficiency of incident managers and support personnel, encompassing the entire lifecycle of incident management from initial detection to final resolution.
Topic 3	Problem Management: This section of the exam evaluates the skills of IT service managers and analysts, addressing both anticipatory and responsive facets of problem management.
Topic 4	Service Request Management: This section of the exam appraises the abilities of IT fulfillment teams to focus on the streamlined processing of service requests. It explores creating and administering service request catalogs and tactics to enhance user satisfaction.
Topic 5	Introduction to Monitor, Support, Fulfil: This section of the exam evaluates the capabilities of IT service management experts and explores the core concepts of Monitor, Support, and Fulfil value chain activities in the ITIL 4 framework.

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Peoplecert ITIL 4 Specialist: Monitor, Support, Fulfil Exam Sample Questions (Q78-Q83):

NEW QUESTION # 78
In which step of the 'incident handling and resolution' process will a change be initiated?

A. Incident closure
B. Incident registration
C. Incident diagnosis
D. Incident resolution

Answer: D

Explanation:
During the incident resolution step of the incident handling process, it may become clear that a change is needed to resolve the underlying issue permanently. This is where the connection between Incident Management and Change Enablement occurs. For instance, if the resolution of the incident requires a modification to the system, a change request is initiated to implement this solution, ensuring the problem does not recur.

NEW QUESTION # 79
Which of the following is NOT a benefit of knowing the current status of services and service components?

A. Ability to take proactive actions to prevent future adverse events from occurring
B. Ability to filter the vast amount of monitoring data which can be collected through the monitoring tools
C. Ability to respond appropriately to service-impacting events that have already occurred
D. Ability to perform operational activities that are required to ensure that service components are performing optimally

Answer: B

Explanation:
While knowing the current status of services and service components provides several operational benefits, filtering monitoring data is not directly a benefit of knowing the status. Instead, it relates to the capabilities of the monitoring tools themselves, which are designed to help manage and process large amounts of data. The primary benefits of knowing the status include responding to events, optimizing performance, and preventing future incidents.

NEW QUESTION # 80
Which role or team usually perform the initial operational actions on service requests?

A. Problem manager
B. Service desk
C. Specialized technician
D. Change manager

Answer: B

Explanation:
In ITIL 4, the Service Desk is the first point of contact for users and typically performs the initial operational actions on service requests. The service desk is responsible for handling a variety of user requests, including incidents, service requests, and inquiries, and ensures that these are either fulfilled or routed to the appropriate team.
Service Desk (Answer A - Correct): The service desk handles initial interactions with users and is responsible for logging, categorizing, and taking the first actions on service requests. They may fulfill simple requests directly or escalate more complex requests to specialized teams.
Specialized Technician (Answer B - Incorrect): Specialized technicians are usually involved in the fulfillment of more complex requests, but the initial actions are handled by the service desk.
Problem Manager (Answer C - Incorrect): The problem manager is responsible for handling problems, not service requests, and is usually involved after incidents are escalated due to unresolved underlying issues.
Change Manager (Answer D - Incorrect): The change manager handles change requests but is not involved in the initial operational actions of service requests.
ITIL 4 Reference:
Service Desk Practice: The service desk is the primary role responsible for initial service request actions, ensuring that requests are appropriately logged and managed.

NEW QUESTION # 81
Which capability criterion supports the practice success factor 'establishing and maintaining approaches/models that describe the various types of events and monitoring capabilities needed to detect them'?

A. Trends are analysed and used to predict the event occurrence
B. Detected events are interpreted and acted upon, where relevant
C. The key users of the monitoring data and their requirements are identified
D. The effectiveness of the monitoring and event management approach is measured and reported

Answer: C

Explanation:
For the success factor of establishing and maintaining models that describe events and monitoring capabilities, it is critical to identify the key users of the monitoring data and understand their requirements. This ensures that the monitoring approach is tailored to meet the specific needs of those who will act on the data, thus improving the effectiveness of the monitoring and event management process.

NEW QUESTION # 82
Which activity of the 'service desk optimization' process ensures that change request are raised where necessary?

A. Service desk improvement communication
B. service desk review
C. Service desk improvement Initiation
D. Triage the user query and initiate the appropriate activities

Answer: B

Explanation:
In the service desk optimization process, a service desk review identifies areas where improvements or changes are needed. If issues or inefficiencies are discovered that require structural or procedural changes, a change request is raised as part of this review process.
Service desk improvement initiation involves starting improvements, but the review process is where the need for change requests is identified.
Service desk improvement communication is about informing stakeholders of improvements, not initiating change requests.
Triage is focused on user queries and does not directly relate to raising change requests for service desk optimization.

NEW QUESTION # 83
......

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Latest Peoplecert ITIL-4-Specialist-Monitor-Support-Fulfil Dumps Questions, New ITIL-4-Specialist-Monitor-Support-Fulfil Test Registration

Peoplecert ITIL-4-Specialist-Monitor-Support-Fulfil Exam Syllabus Topics:

Peoplecert ITIL-4-Specialist-Monitor-Support-Fulfil – Best Practices to Pass ITIL-4-Specialist-Monitor-Support-Fulfil Exam [2025]

Peoplecert ITIL 4 Specialist: Monitor, Support, Fulfil Exam Sample Questions (Q78-Q83):

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